How it works (FAQ)

Re-Give is an online crowdfunding platform that enables its clients (individuals and social entities such as charities, social enterprises, etc that create positive social impact) to raise returnable donations (interest-free loans) directly from the general public, funding organisations (e.g. trusts & foundations), corporate philanthropists, etc.

It is designed to complement existing fundraising platforms and provides a safe, reliable, secure and easy-to-use way for funders to make returnable donations to the social entities of their choice – thus empowering and inspiring the public and social entities all across the world to make a real, positive difference in their communities and to their society.

Re-Give Limited is an FSA Registered Industrial & Provident Society. No 31497R.

Re-Give originated from a UK registered charity that worked for more than 25 years as a channel through which returnable donations were made for projects overseas.

The charity realised that this service has significant potential and thus, Re-Give was established and spun-off as an independent entity to develop and to expand the returnable donations funding model.

Why is Re-Give doing this?

Re-Give is addressing a significant national problem: the availability and affordability of finance for enterprising social entities. Through a unique, effective solution: Re-Give is spreading the funding risk and making it easier and faster for its clients to raise low cost capital directly from the general public & organisational funders. In doing this, Re-Give is helping to strengthen civil society.

Who is running Re-Give?

Re-Give’s management and advisory team consists of some of the leading individuals in the UK business world and civil society industry and have considerable professional experience, expertise, reputation and proven operational track record. Profiles of each individual will be on this site soon.

What is a returnable donation?

A returnable donation (known here as a Re-Give donation) is where the social entity that you donate to returns the exact amount of money you donated to it - back to you at an agreed future date.

The returnable donation model is a pioneering, mass-public fundraising initiative, with the potential to revolutionise the civil society funding landscape and to open-up a huge untapped resource; potentially drawing-in and recycling million of pounds every year and enabling enterprising social entities all across the world to launch, develop and prosper:

FOR FUND SEEKERS:

Re-Give enables social entities to seek returnable donations quickly and easily directly from the public for launching and supporting: major social and charitable projects and programmes, bridging funding shortfalls, repaying debts, maintaining current developments, etc. In Re-Give, they have a major, low-cost, stable source of long and short-term capital which will help them to transform and to build a more robust, a much stronger, healthier and a more vibrant civil society.

FOR FUNDERS:

Re-Give enables funding organisations, corporate philanthropists and the general public to achieve much more with the same ‘pot’ of their money (i.e. Re-Give generates a greater, a more sustained, enhanced, long-term social value, return and impact) and also gives an increased depth of flexibility and strategic additionality in making funding decisions. This clearly has significant, lasting benefits for both individual and organisational funders as well as the entire civil society sector.

Won't this mean that people will switch from making normal donations to making Re-Give donations?

We don't believe so as Re-Give donations are just another way (alongside normal donations) to support a social entity of your choice – not a replacement for normal donations altogether.

"...returnable donations help to create new (and to sustain existing) jobs, contribute significantly toward the growth of the local and national British economy and tactically drive forward civil society – and enable socially aware individuals and organisations to make a financially small, yet a profoundly giant leap towards making this a genuine, lasting reality. It is positive, renewable philanthropy and if lots of people start making returnable donations today, we might start to see some extraordinary changes in our society tomorrow..."

Re-Give donations can be used to effect an immense amount of good in society, engender greater and more active involvement from the general public and give enterprising social entities the initial and on-going financial lift that they need to launch and develop major (often capital intensive but revenue generating) projects and programmes.

As Re-Give donations are recyclable – you can help many different social entities over a longer period of time and more substantially with the same ‘pot’ of money and you will have an increased depth of flexibility and strategic additionality when supporting social entities and be able to achieve a greater, more sustained, long-term social value and impact and generate a greater ‘bang for your buck’.

By making a Re-Give donation – you will allow social entities to prioritise what really matters most to your community and society and to maximise the individual, social, environmental and humanitarian impact and benefits of intrinsically and inherently progressive social and charitable endeavours (any financial returns you potentially would have made if you invested your money during the period your Re-Give donation is with a social entity is considered as an actual one-off donation made by you to further social and charitable causes – and is replaced by a tangible and measurable social return - i.e. the good your money will be doing all over the country and potentially, the world).

Therefore, although a Re-Give donation will not give you anything back financially – it will give you the fulfilment, the gratification, the satisfaction and the uplifting and rewarding feeling of knowing that you are helping to create a better future for everyone – over and over again.

We at Re-Give will ensure that your Re-Give donations are made to only fully vetted, verified, validated and viable social entities so that you can be certain that the social entity you make a Re-Give donation to will return the donation amount back to you in full at an agreed date.

Only validated social entities will be registered with us and each will be given a risk rating to enable you to determine the level of risk involved in making a returnable donation to a particular registered social entity (Re-Give client).

The rating will be given by an independent, professional 3rd party and will range from AAA (very low risk: return of donation is guaranteed by the recipient) to D (very high risk: return of donation is not guaranteed by the recipient).

Highly rated entities will find it easier to secure returnable donations because you and other funders will naturally feel that there is less risk in giving to them. These social entities will, therefore, automatically and proactively ensure that their ratings remain high by returning all donations in full on the agreed date (as breaches of terms will reflect in lower ratings – resulting in more difficulty in securing returnable donations in the future).

Low rated entities will aspire to improve their ratings so that they secure returnable donations more easily and one way they can do this is to ensure that they return all donations in full on the agreed date.

The minimum returnable donation amount, the minimum time period, terms & conditions, etc will be stated by the registered social entity on their project profile page but will also be negotiable between you and the social entity.

Along with ratings, you will also be able to select specific projects, programmes, business cycles (proof of concept, start-up, growing, mature, etc) and areas of social enterprise activity and charitable sectors/objects.

Thus, a social entity that is registered with us will not wish to damage its hard earned risk ratings and reputation and future fundraising capabilities by not returning a donation in full (that it has agreed to return). This is a powerful reason why you can be certain that your donation will be returned in full by the relevant social entity at the agreed time.

DISCLAIMER:

It is essential that a Re-Give donation is always made to a social entity that has the means and the ability to return the donation back to you at the agreed time. We at Re-Give will do our best to ensure that only social entities that meet this primary requirement are registered with us.

Each social entity will undergo detailed vetting and status verification with their respective regulator and their financial status is then checked on a commercial basis and only after they pass all the validation, verification and vetting - will we give them a risk rating.

Once a social entity has a risk rating, you can be certain that it has been fully vetted and you will then have the option to decide whether you wish to make a Re-Give donation to them or not, based on the information they have provided about themselves and their projects on our site.

However, please bear in mind that when you make a Re-Give donation to a social entity of your choice through our site - you are not giving the money to us, but to that specific social entity. It is, therefore, the actual beneficiary of your Re-Give donation that is legally responsible for returning the donation back to you, not Re-Give itself.

Social entities do however pay a small 5% administration fee (which includes all credit and debit card charges) on each Re-Give donation to cover Re-Give's costs in providing this service (there is no charge of any kind for fundraisers and donors – for whom the site is absolutely free to use and to make Re-Give donations through).

By comparison, Re-Give provides a significantly lower-cost and risk-free method of fundraising for social entities and at the same time, gives them the exceptional ability to raise substantial amounts of money very quickly and easily.

Also, bear in mind that even after the administration fee is taken into account and adjusting for Gift Aid - social entities will most probably raise more on Re-Give than through any other fundraising service. Here is a comparison of the charges of some of the more popular (normal) fundraising services:

Name	Fees
JustGiving	�15 per month. 5% per donation + credit and debit card charges
EveryClick	4-4.8% per donation. + credit and debit card charges
Virgin Money Giving	�120 (inc VAT) setup fee. 2% per donation. + credit and debit card charges
Bmycharity	�150 setup fee. + credit and debit card charges
MyGift	5% per donation. + credit and debit card charges
Everyday Hero	Fee details are only available by calling the sales team (which will include credit and debit card charges).
Re-Give	No setup fee No annual or monthly fee *5% per Re-Give donation (including* credit and debit card charges)**

Re-Give is funded through the adminstraion fee; the risk rating fee; by individual and corporate philanthropists; grants from strategic and operational partners, trusts and foundations; corporate sponsorships and by the general public through normal one-off and regular/recurring donations.

It is supported by a range of companies and professional individuals who provide their services and make good use of their expertise on a pro-bono basis as part of the investment they make to the community and to the wider society.

Re-Give provides a highly professional and effective – and an extremely valuable – service to social entities and the general public (donors & fundraisers).

Re-Give uses, builds and maintains the very latest (often very expensive) technology innovations and a fast, secure and robust online system and carries out continuous marketing of its services to millions of people across the UK and worldwide and maintains a high-profile PR exposure to augment this marketing.

All of this is managed by a highly professional team who also provide support, advice and assistance to social entities, donors and fundraisers - and is for the purpose of giving social entities the exceptional ability to raise substantial amounts of money very quickly and easily and for donors to make Re-Give donations so that their money can do good over and over again.

Re-Give also works to develop a constant stream of innovative fundraising tools that make it even easier for social entities to reach more people and to raise more money (it uses the expertise of highly knowledgeable professionals to develop new ways to help social entities raise more).

In short: Re-Give has a ready-made, sophisticated, professional, hassle-free, minimal-cost, mass marketed service for social entities, donors and fundraisers to start using straightaway. This level of operation costs a considerable amount of money – hence the reason why Re-Give requires a lot of financial assistance from many different groups of people and organisations.

Please make a small donation of just �5 a month to Re-Give to help us do our work - send a text to: (awaiting number allocation)

Why should we choose Re-Give over the many other organizations that offer online services to help social entities raise funds?

Re-Give is currently the only online service that enables donors to make donations to social entities of their choice purely on a returnable basis.

Re-Give is currently available to UK social entities in England, Wales, Scotland and Northern Ireland only. However, anyone outside of the UK can make a donation using Re-Give.

If you need additional information about Re-Give, you can contact us via via email anytime (we aim to respond within 1 working day). If you cannot find the answer in this FAQ, please get in touch with us. Our contact details are here.

Yes, exempt charities can register on Re-Give using their HMRC reference number.

Yes, a business that is legally recognised as a social enterprise can register on Re-Give.

Yes, CASCs (community amateur sports clubs) can register on Re-Give using their HMRC reference number.

Can a start-up or a proof-of concept social entity or project register on Re-Give?

Yes, start-ups and proof-of-concept social entities and projects can register on Re-Give provided that they are constituted properly and meet the primary requirement of being able to return all Re-Give donations made to them in full at the agreed time. They would need to provide us with their business plans and other essential information before we can give them a rating.

Yes, our online help can be accessed 24 hours a day; however if you need additional help or advice you can contact us via live chat (Monday to Saturday 8am - 8pm), 9am to 6pm on bank holidays, or via email anytime (we aim to respond within 1 working day). If you cannot find the answer in our help guides, please get in touch with us. Our contact details are here.

Re-Give is not responsible for the content social entities or fundraisers post on their pages, but if you see something you feel is offensive or inappropriate, please let us know.

No. Any interest earned on money while in a client management account will not be kept by Re-Give. This money will be donated to social entities annually.

Yes. Re-Give works with some of the world’s leading experts in online security, who employ thousands of experts and specialists and are trusted by security-conscious organisations across the world.

All UK active social entities are invited to register with Re-Give provided that they are registered with the Charity Commission for England and Wales, the Office of the Scottish Charity Regulator or HMRC for social entities in Northern Ireland. CASCs (community amateur sports clubs) and social entities which are not currently required to register with a charity regulator can also register with Re-Give using their HMRC reference number as well as businesses that are legally recognised as social enterprises.

If you click on 'Donate to charity' and then view the social entity index, you can see exactly who has registered with Re-Give.

You can support as many social entities as you like provided they have registered with Re-Give.

I want to sponsor a friend but I don't have details of their activity. How can I find out more?

Click on Sponsor a fundraiser and enter the fundraiser’s name (in part or in full) in the search box. The top fundraisers of the week are also listed on the page.

If I use Re-Give, will my details be passed on to the social entities I support?

Not unless you give permission to allow a specific social entity to access your contact details – in which case, we will pass this on to the relevant social entity on your behalf.

Yes, you can – but we would still need your valid payment and contact details in order for the social entity you made a Re-Give donation to, to return the donation back to you.

If you’re making a donation to a friend we’ll ask whether you would like to leave your name and a message on their fundraising page. If you’d like to remain anonymous, just tick the box to say so.

However we’ll still need to pass on your valid payment and contact details to the social entity so that they can accept your donation and return it at the agreed time. Social entities can only use your details if you give them permission.

Re-Give uses the latest security technology. Payments are verified by Visa and Mastercard SecureCode which gives users added protection for online financial transactions.

The Re-Give service uses an advanced encryption technology provided by Secure Sockets Layer (SSL), a recognised authentication and encryption software. Your personal information is encrypted, including your credit card number, name, and address. All of your information is kept encrypted on a secure database which is not accessible to anyone except Re-Give, and of course, we will not disclose your information to anyone without your permission.

Yes. You will receive an e-mail confirmation once you have donated with the transaction details and a PDF of the returnable donation legal agreement between you and the social entity.

This is sufficient to serve as a receipt for tax purposes and as proof that you made the donation and will include details of the social entity you made a Re-Give donation to, when you will get your donation returned back to you and other pertinent information. Please keep a copy for your records.

Also, your Re-Give donation history and the portfolio of social entities to which you have made Re-Give donations to, when you will get your donation returned back to you and other pertinent information will all be available on your own secured section of our site. Please log-in to your account to see this.

You can download the page in Word, PDF or Excel format to keep as your hardcopy record.

The UK government allows social entities to claim back tax on donations. This tax relief is called ‘Gift Aid’. Gift Aid is given by the government on donations at a rate of 25p in the pound, so for every �1 you donate the government will give the social entity a further 25p if you are a UK tax payer. This means that even more money is going to good causes.

However, as a Re-Give donation is money that will come back to you, it is not eligible for Gift Aid.

Unfortunately not because your Re-Give donation is money that will come back to you, therefore it will not be eligible for Gift Aid.

I want to donate to a particular social entity but I'm not getting an option to Gift Aid my donation. Why is this?

I did tick the box saying that I am a UK taxpayer but I notice that my donation is not showing any Gift Aid. Why is this?

Yes, we can accept Re-Give donations made on behalf of companies and other organisations - including other social entities.

I live outside the UK. Can I support fundraisers and social entities through Re-Give?

Yes, you can - anyone, anywhere in the world can access our site and make Re-Give donations online.

The only thing to be aware of is that payment is taken in pounds sterling. Therefore, the amount you donate will vary and be subject to the exchange rate of your currency against the pound sterling at the time of each transaction.

There are several reasons why a credit or debit card might not be accepted. You may want to try the transaction again, checking that you have typed in the card number correctly, that the expiry date is correct and that the name you've typed in appears exactly as it does on the card.

If your card details have all been entered correctly and the donation is still unsuccessful, please contact us via live chat Monday to Saturday 8am - 8pm (9am – 6pm on bank holidays) or via email anytime (we aim to respond within 1 working day). Our online help can be accessed 24 hours a day.

Yes, all UK active social entities are invited to register with Re-Give provided that they are registered with the Charity Commission for England and Wales, the Office of the Scottish Charity Regulator or HMRC for social entities in Northern Ireland. CASCs (community amateur sports clubs) and social entities which are not currently required to register with a charity regulator can also register with Re-Give using their HMRC reference number as well as businesses that are legally recognised as social enterprises.

Please see the answer to the question 'How much does Re-Give charge social entities for its service?' above.

Unfortunately not because a Re-Give donation is money that you will need to return back to the donor, therefore it will not be eligible for Gift Aid.

Yes of course. We want to encourage as many people as we can to donate online and to help raise as much money as possible for social entities.

Re-Give will help increase the amount of money raised by UK social entities because it complements existing fee and commission-based services, giving fundraisers and their supporters more choice over how they donate online.

Can a start-up or a proof-of concept social entity or project register on Re-Give?

We are considering building our own e-fundraising service. What are the benefits of using your service instead?

Using, building and maintaining the very latest (often very expensive) technology innovations and a fast, secure and robust online system of this type and carrying out continuous marketing to millions of people across the UK and worldwide and maintaining a high-profile PR exposure to augment this marketing – while at the same time providing support, advice and assistance to donors and fundraisers and developing a constant stream of innovative fundraising tools that make it even easier for donors to give money to you will be a very expensive endeavour and thus might not be cost-effective for you to set up and administer unless you are hoping to raise hundreds of millions of pounds of returnable donations just for your social entity every year.

Re-Give has a ready-made, sophisticated, professional, hassle-free, minimal-cost, mass marketed service for you, your potential donors and your fundraisers to start using straightaway.

Yes, Re-Give is completely safe and secure. We use some of the world’s leading online secure payment systems.

The Re-Give service uses an advanced encryption technology provided by Secure Sockets Layer (SSL), a recognised authentication and encryption software. Your personal information is encrypted, including your bank details. Even the documentation you send us during the application process gets sent to our secure correspondence processing centre.

Our social entity is not yet registered with HMRC for tax purposes and we are completing a ChA1 form. Do we need to complete a ChV1 form as well?

Yes please complete both forms and send your ChA1 form directly to HMRC and your ChV1 form directly to us at the address stated on the Contact page.

Yes, we welcome registrations from social entities which are not required to register with a charity regulator as long as they are recognised by HMRC for tax purposes. We will ask for your HMRC reference number during the online registration process.

As soon as we have received your completed documentation we will begin processing your application. We aim to complete this within 24 hours, but it will depend on how many social entities apply for the service. Please note that this process may take up to 3 weeks to complete for social entities which are not required to register with a charity regulator, due to additional validation requirements with HMRC.

You will receive an e-mail from us confirming that your account has been successfully activated. You can then log in and add your profile and list your projects. Once you have published it by ticking the appropriate box, your donors and fundraisers can start raising Re-Give donations for you on our site.

Please remember that after you register wiht us - we will still need to assess, validate and approve all fundraising projects, programmes and events you wish to list on our site.

We have worked with social entities to bring you the most comprehensive help guides we can to make using Re-Give very easy. If you cannot find the answer in our help guides, please contact us.

Yes it’s quick and easy to reset your password using the e-mail address you used when you registered with us. Please click here and follow the onscreen instructions.

Can we customise the appearance of our pages to link them more strongly to our social entity?

Yes, you can customise your pages by adding your social entity’s logo and including links to other web sites. You can upload photos, videos, presentations, documents, etc to your fundraising pages and link out to social media websites such as Facebook, Twitter, Flickr, YouTube, etc.

Your social entity’s logo and profile will also appear on the Re-Give search results page as well as on the pages of the fundraisers who are supporting you.

My social entity already has a Facebook page – can I link our Re-Give page to this?

Yes, it’s easy to link up. Find out how to do this in the ‘Linking to social media sites’ section of our help guide.

Yes. Each project and event has its own page so that it is clear to fundraisers which project or event they need to sign up to, donate to or fundraise for.

See our help guide for details on how to create a fundraising event for your social entity.

It’s up to you how long your projects and events are shown on Re-Give – you can set and change the dates easily from your social entity’s account whenever you like.

This gives you the flexibility to set up projects and events in advance and only show them to fundraisers when you’re ready, or set cut-off points for funding projects and joining events so you have time to send fundraisers all the information they need.

You can also determine, after a project or event has closed, how long you can continue to collect money to raise funds (up to a maximum of two years).

Yes. Just log-in to your account and from your social entity home page, you can modify and update your profile details by following the on-screen instructions.

Please note that some changes, such as amending your bank account details, cannot be fully completed online as they will need to be validated by our customer service team.

No, but the reporting function captures this information and you can access this information anytime you want by logging into your account.

Yes, you can. This information can be accessed through the reporting function from your social entity account homepage. Please note though that your donors and fundraisers have the ability to determine the level of information that they want you to see and that some may wish to remain anonymous.

Yes, providing that they have given permission for their details to be passed on. This information can be accessed via the reporting function from your social entity account homepage.

Do the fundraising totals shown on Re-Give include Gift Aid?

Unfortunately not because a Re-Give donation is money that you will need to return back to the donor, therefore it will not be eligible for Gift Aid.

Payments will be deposited into the bank account you registered with on Re-Give on a weekly basis by BACS transfer.

No, you don't. You can use any of your existing bank accounts. Please note that you can only nominate one bank account when you register with Re-Give.

Can money raised through different events and activities be paid into different bank accounts?

Yes, we are able to pay monies into multiple bank accounts. However, each account will need to be validated and confirmed by us first.

Yes, by using “tagging” you can enter up to 6 tags (cost centre codes, fundraiser location codes etc) to every fundraiser participating in a project or event for your social entity. The ability to “tag” your individual fundraisers to match those in your own systems saves you time and makes identifying your fundraisers much easier. Tagging is simple and easy to use. For more information, please refer to our help guide.

I work at a local branch of a national social entity. Do we need to register with Re-Give separately?

If you have your own registration number, you have the ability to register separately with Re-Give. However, we suggest you might like to check with your national social entity before registering with us.

In the first instance, please check your spam or junk folders in case it has been misplaced and add Re-Give to your 'contacts' to ensure that you do receive any future emails we send to you. If you still cannot find the email you are expecting, please contact us.

Yes, providing the social entity you want to support is registered to use Re-Give and that the relevant social entity approves your fundraising activity. Click on 'START NOW' and then view the social entity index to see if your social entity has already registered with Re-Give.

If the social entity you want to support is not registered with us, we can contact the social entity on your behalf or you can contact them directly though our ‘Tell a social entity about you’ section on the Register page.

If the social entity you want to support is registered with us but the project or event you want to fundraise for is not, we can contact the social entity on your behalf to ask them to give you permission to list the project or event or you can contact them directly though our ‘Tell a social entity about your project’ section on the Register page.

If you click on 'START NOW' and then view the social entity index, you can see exactly who has registered with Re-Give.

Re-Give provides you with a free, secure, easy-to-use way to raise returnable donations for the social entity of your choice.

As soon as you have registered your details online, you will receive an e-mail from us to confirm that your account is ready for activation.

Once you’ve clicked the link in your e-mail to activate your account, you will be able to log in and begin fundraising on Re-Give.

Registering for a personal account is easy. For details of our application process click here.

Your social entity’s logo and profile will also appear on the Re-Give search results page as well as on your personal fundraising pages.

I have a Facebook and Twitter account - can I link my fundraising pages to this?

Yes absolutely. You can set up pages for as many fundraising projects and activities as you like, using each page to raise funds for a different social entity. However, each social entity will need to approve your proposed fundraising activity before it goes live on our site.

Yes, you can. This information can be accessed through the reporting function from your personal account homepage. However please remember that your donors have the ability to determine the level of information that they want you to see. Anonymous donations will only show the amount donated.

Can I arrange for thank you emails to be sent automatically when somebody sponsors me?

Yes, you can. Re-Give has an automatic email facility which is not mandatory and you can turn this off if you prefer.

You can also use either your own text or the default text which you can customise if you wish or turn off completely.

If I use Re-Give, will my details be passed on to the social entities I support?

Not unless you have given the social entity permission that they can have access to your contact details and then we will pass them on to the social entity on your behalf.

Some of the people who want to sponsor me do not use the internet. Can I add their donations to the money you help me raise online?

Yes, just add this money to your ‘offline Re-Give donations’ total. Should you decide to make an online card donation to yourself for the amount you have collected offline, please ensure that you do not tick the “I am eligible for Gift Aid” box.

Some of the people I hope will support me live outside the UK. Can they use Re-Give?

That’s no problem. Anyone, anywhere in the world can access our site and make Re-Give donations online.

The only thing to be aware of is that payment is taken in pounds sterling and that donors will only be able to claim Gift Aid if they pay tax in the UK. Therefore, the amount donated by your non-UK supporters will vary and be subject to the exchange rate of their currency against the pound sterling at the time of their transaction.

Each of your fundraising pages will appear on the Re-Give website for as long as you and your social entity want them to - you can set and changes the dates easily from your personal account whenever you like (up to a maximum of two years) – but the social entity will be able to limit the time period.

This gives you and the social entity the flexibility to determine when they come off. Even when your project or events page has closed you will still be able to view it in your personal archive (please note that fundraiser archive pages will not be publicly available).

We recommend you leave your fundraising page open for a while after your event has finished. People may want to sponsor you later when they see how much effort you’ve put in!

If you have any other questions, queries or comments - do get in touch with us.